"Why didn't they get help?" is a common refrain when a crazy person Sanely Challenged American does something particularly sanely challenged, like eating wallpaper or driving off a cliff or wearing platform espadrilles.
Now, I don't claim to be a representative of all the different colors and flavors of mental illness, but I am your friendly neighborhood BiPolar Type II Blogger (crazy, but doesn't eat too much wallpaper) and as such, I'm here to tell you how much fun it is getting mental health care in America.
Before I tell you about one of my more exciting annoying adventures, I should tell you that I had four really big, important things going for me when I set out on this particular quest:
- A previously documented diagnosis of Manic Depression
- Health insurance that covered mental illness
- One of the milder forms of Manic Depression
- A supportive family
The quest itself was quite simple: I needed to refill a prescription for Lithium, a drug I had taken without complication for several years. I was working part time, so I had plenty of free time on my hands. I also had a roof over my head, no children in my care, unlimited access to a car and a phone, a fair amount of patience, and most of my wits about me. Sometimes when I look back on this experience, I wonder how different the outcome would have been if any of the previous variables had not been in play.
"Good Afternoon, Uncaring Insurance MegaCorp, how may I direct your call?"
"Hi, this is Akeeyu Buttmansion and I just moved to this area. I need to establish care with a Psychiatrist. I tried to get my Lithium refilled through my General Practioner, and he said he couldn't help me."
"Oh. Well, you'll have to talk to Uncaring Insurance MegaCorp Behavioral Health."
"Can you transfer me?"
"No, just call the number on your insurance card."
"Thank you."
"Uncaring Insurance MegaCorp Behavioral Health, how may I direct your call?"
"Hi, this is Akeeyu Buttmansion. I need to see a Psychiatrist to establish care."
"Why do you need to see a Psychiatrist?"
"I'm Manic Depressive and I need a refill on my medication."
"Are you depressed right now?"
"Um. Kind of."
"Do you feel like hurting yourself?"
"No."
"Do you have access to a gun?"
(...the hell?) "...No. I just need a refill on my Lithium."
"You'll want to call Random Therapists for an appointment. Their number is-"
"Do they have Psychiatrists on staff?"
"No, just therapists."
"I don't need a therapist. I need a Psychiatrist who can write me a prescription."
"Hold, please."
(elevator music)
"Okay, I have three numbers you can call to see a Psychiatrist."
"Thank you."
"Uncaring Insurance MegaCorp Behavioral Health, how may I direct your call?"
"Hi, this is Akeeyu Buttmansion, and I called yesterday about seeing a Psychiatrist, and you gave me three numbers? One of them doesn't take my insurance, one of them isn't accepting any new patients, and one of them can't see me for two months."
(crickets)
"And I need a refill on my Lithium...?"
"Well, we don't have anybody else. Maybe if you call back and tell them it's an emergency, they can see you sooner."
"But it's not an emergency. I just need Lithium. I mean, I guess it'll be a lot worse pretty soon, because I've only been off it for a week, and it doesn't usually get bad until I stop sleeping."
"Are you depressed?"
"Uh, I guess I am now."
"Do you feel like hurting yourself?"
(I didn't before I got on the phone with you) "No. Look, I guess I'll just call the last office again."
"Okay."
"Thank you."
"Really Terribly Busy Psychiatric Offices."
"Hi, this is Akeeyu Buttmansion. I called before about seeing a shrink? And you said you didn't have anything available for two months?"
"Yes?"
"Do you have any emergency appointments? I just need to see a shrink for a refill of Lithium."
"Are you completely out?"
"Yes."
"You should have called before you ran out."
"Well, see, I always used to get refills from my GP, so I made an appointment to see my new GP before I ran out, but it took me three weeks to get that appointment, and then he wouldn't write me a refill, and now I'm out. Do you have any emergency appointments? I didn't feel too bad before, but the idea of being unmedicated for two months is kind of scaring the crap out of me, and I really need to see someone sooner."
"If it's an emergency, maybe we could see you next month," (!) "or you could call Shiny Happy Mental Health Associates. Maybe they can see you sooner."
"Do you have their number?"
"555-HAHA."
"Thank you."
"Shiny Happy Mental Health Associates."
"Hi, this is Akeeyu Buttmansion. Do you take Uncaring Insurance MegaCorp?"
"Yes."
"Oh, good. Are you accepting new patients?"
"Yes."
"Oh, great! Do you have a Psychiatrist on staff?"
"Yes."
"Oh, wonderful! Can I make an appointment with your Psychiatrist? I need a refill on my Lithium. I ran out about a week ago."
(sigh) "We can have you come in to see our intake therapist in two days."
"Can he prescribe Lithium?"
"No."
"But I need to see a Psychiatrist. For Lithium."
"You can't see a Psychiatrist yet."
"But I need one."
(even bigger sigh) "Well, the way it works is, you see our intake therapist first, and then he decides whether or not you can see our Psychiatrist. He's only here two days out of the week, so he's very busy."
"But...I...need...a....um. In two days, you say?"
"At 11am."
"...Okay. How do you get to your office?"
(ridiculously convoluted directions to an office incredibly far from my house and out in the middle of nowhere)
"Thank you."
"Hi, I'm Skeptical Skip, the intake therapist."
"Hi, I'm Akeeyu Buttmansion."
"You look upset."
"Yeah, well, I've been off my Lithium for almost two weeks, and I can't sleep anymore, and I'm starting to freak out. Yesterday I spent the entire day sorting my husband's childhood Lego collection into tiny little bags."
"I see."
"I mean, I sorted them into Ziploc Snack Bags by color and type of block, and he had two five gallon buckets of Legos, which is kind of a lot of Legos, so...I think I'm going into a hypo-Manic state, which happens when I can't sleep."
"I see. Have you ever been diagnosed with anxiety?"
"This isn't anxiety. This is Manic Depression."
"But have you ever been diagnosed with anxiety?"
"Yes, before they diagnosed the Manic Depression."
"And what did you take for that?"
"Valium."
"And did it work?"
"Work? I don't know. It made me sleep a lot. Then they diagnosed me as Manic Depressive and put me on Lithium, and everything was fine. I haven't had any problems with anxiety since then."
"I see."
"Well, no, actually, first my old GP put me on Paxil, and I kept forgetting to take it, which sort of made me suicidal, so that was really bad. I can't take Paxil anymore. Then a shrink put me on some other antidepressant, and it made me not sleep. Like, ever. And I refinished the kitchen table. And then they tried some other antidepressant, and it didn't work, so they put me on Depakote, and that was kind of okay. I took it for about a year and a half, but when I was on it, I just wasn't interested in anything, so I asked for something else, and they put me on Lithium. Lithium works. I need a refill of Lithium."
"Have you tried other antidepressants?"
"Yes. I took Wellbutrin, and it made me hallucinate. I took some other thing that started with an A, and it made me so sleepy that I almost rear-ended a propane truck."
"I see. Well, it sounds like you have some problems with anxiety."
"Um. Okay."
"And I'm not entirely convinced that you're BiPolar."
"My last three Psychiatrists felt that I was. They felt that the way I respond to antidepressants is indicative of Manic Depression. Also, I have a family history of Manic Depression. Also, I do really well on Lithium. I just need a refill of Lithium."
"But you might just have problems with anxiety."
"I get depressed."
"A lot of people get depressed."
"It's cyclic."
"Have you heard of Seasonal Affective Disorder?"
"Yes. It's not that."
"Well, I feel that you have an unaddressed problem with anxiety."
"Um. Okay. So, can I see the Psychiatrist here?"
"You can make an appointment with the receptionist on your way out."
"Thank you."
"Hi, I'm Dr. OhThankGod,AnActualShrink."
"Hi, I'm Akeeyu Buttmansion."
"What can I help you with?"
"I'm Manic Depressive and I need a refill of Lithium."
"Do you have your last prescription bottle?"
"Yes."
"Wow, that's a really low dose."
"I know."
"Why didn't you just get this from your GP?"
(insert the face from Munch's The Scream here) "He wouldn't give me a refill."
"Oh. Really?"
"Yes. He said he didn't know enough about Lithium."
"I see. What's to know?"
"I guess he was worried about monitoring Lithium levels and stuff."
"I see. Well, at a dose this low, I wouldn't even bother. You're not going to reach toxicity."
"I know. I told him that."
"You should probably go in for a liver panel and a lithium level in a couple of weeks, but it's just a formality. You know how to titrate up to your dose?"
"Yes. Can you write me a script for the extended release kind? I never remember to take all of the other ones."
"Sure. How's your thyroid?"
"They checked it last year. It was okay."
"Why don't we check it again?"
"Okay."
"You know, you should really be able to get all this done through your GP."
"Thank you."
"That'll be thirtynine fiftysix."
"Um, but I have insurance? See, here's my card? And my prescriptions are always ten or twenty dollars?"
"This prescription isn't covered."
"I don't need the brand name kind."
"It's generic. It's not covered because it's the extended release tablets."
"Um..."
"Do you want me to call your doctor and have it changed to the regular kind? Those are covered."
"No, I never remember to take all of them, so they don't work for me."
"Oh. Then it's thirtynine fiftysix."
"Um. Well, I only have twenty dollars until I get paid next week."
"Oh."
"Can I pick it up next week?"
"Yes."
"Thank you."
"Mom, I hate it here. It took weeks to get a refill on my Lithium, and now I can't even afford to buy it. It's forty bucks a month, which means I'm going to have to spend $500 a year on one lousy prescription. That's almost a whole paycheck!"
"Oh, honey, I can send you the money."
"No, it's okay. I'll just wait."
"Well, I'm sure Sam would lend you the money."
"I know, but it's embarrassing to have to ask him for money for psychiatric drugs."
"Don't be silly. He won't mind. Just ask him. Okay, honey?
"Okay."
"Are you sure you don't want me to send you some money?"
"No, I'm okay."
"I love you, sweetie."
"I love you, too."
"I'm sending you a big hug."
"Thank you."
"Sam?"
"Yeah?"
"Can I borrow twenty dollars?"
"Sure, why?"
"Because my fucking insurance company won't cover my fucking Lithium and I don't have any fucking money and I can't fucking sleep, and I just want to sleeeeeeeep."
"Shhh, don't cry, honey."
"I feel like craaaa(hic)aaaaap."
"Don't worry, honey. It'll be alright. Of course you can borrow twenty dollars. Hell, just take it out of our joint account and consider it money well spent, okay?"
"Thank you."
"Can I help you?"
"Hi, my name is Akeeyu Buttmansion, and I need to pick up a prescription."
"How do you spell that?"
"B-u-t-t-m..."
"Oh. It looks like they returned that to stock. We're kind of busy right now. It'll be ready in about an hour."
"Thank you."
"Ms. Buttmansion?"
"Yes."
"Your prescription is ready."
"Thank you."
"Why didn't they get help?"